> You can lead a colleague to documentation, but you can't make them think. You can point them to the docs that answer their repeat questions rather than spend

> You can lead a colleague to documentation, but you can't make them think. You can point them to the docs that answer their repeat questions rather than spending time to write a unique response every time. Author writes that this worked when the questions and answers were made available to others, > One thing I instituted that helped was a specific Teams channel called Knowledge Transfer. Any questions that would normally have been DM’d to me could be posted there, publicly for all to see. In theory, others could step up to answer these. I could also forward DMs there to respond to publicly or refuse to answer in DM and require them to retype their question in the Knowledge Transfer channel. Rarely did others step up to answer, but it became more like a SoFuckingAgile office hours, which was still a big improvement.