In the article they said > I had a hard time thinking strategically about product. I was too busy supporting the entire organization on all things related to t

In the article they said > I had a hard time thinking strategically about product. I was too busy supporting the entire organization on all things related to the product. so that's a pretty clear indication of what was missing. Instead of being able to recognize broad industry trends and come up with broad product evolutions that meet those needs, this person is stuck answering quibbles about particular customers or particular implementations.