"How do I turn on my camera?" is an all too common email we receive." This may be more a case of boomer mode, but I opt for everybody in software development t

"How do I turn on my camera?" is an all too common email we receive." This may be more a case of boomer mode, but I opt for everybody in software development to be put on customer/user email support for a while. It's very educational, humbling, and maddening. You could have a giant flashing camera button permanently in the UI and you'd still get this question. People still can't find it or they can and then double-click it, shutting it down again. The amount of ways in which people can misunderstand even the simplest of interactions is a sight to behold. This still pales compared to what for some websites/apps is 75% of their support requests: logging in. You think you've drawn out every process, sub process and exception, but people will find many new ways to screw this up. One of the core UX lessons is that people don't read anything, so any instruction is in vain. They operate on vague patterns from other experiences, muscle memory and basically just click based on intuition, and if that wasn't what they wanted, they go back and try something else.