>> There are good answers to these problems, but I find folks who find comfort in outsourcing assume it's easier for the downstream org solve them. IMHO a lot

>> There are good answers to these problems, but I find folks who find comfort in outsourcing assume it's easier for the downstream org solve them. IMHO a lot of outsourcing decisions are based on the idea that someone else can do it better than we can. This is demoralizing and will eventually become a self-fulfilling prophecy as the most competent people get frustrated and leave. I suspect it may also be projection from managers that are in over their head or don't understand what their own people are saying. And then of course there are times when it's true that someone else can do it better.