2 ms·
Having lived in Germany, I must say the quality of customer service there is the worst I have ever seen. + A fridge I purchased was delivered with a 2 weeks de
by kidsil 5y ago
Having lived in Germany, I must say the quality of customer service there is the worst I have ever seen.
+ A fridge I purchased was delivered with a 2 weeks delay, at 10:30PM (!!) on a Saturday (only because I kept calling every other day).
+ I've ordered a new broadband connection for an apartment I was renting. After several months (!) of waiting and calls, I found out that the former tenant had unpaid bills with the provider and they therefore refused to establish the connection (I was only informed about this after 5-6 weeks of wait during which I was told everything's ok and pending execution).
Here's a story about how my laptop was broken and I was calling a repair shop:
Me: "Good morning, my laptop doesn't seem to display anything, looks like it's a problem with the screen, how does the pricing work in this situation?"
Shop: "Ugh...", the guy is annoyed.
Shop: "This is like saying you have a headache, and asking a doctor what needs to be done!", He shouts.
Me: "No need to get angry, I was just wondering-"
Shop: "Just bring it to the store!" - hangs up.
This is a perfectly normal experience dealing with customer service in Germany.
- Tor3 5y agoThe shop guy was right though, even if he expressed it bluntly. How could anyone come up with a useful answer to that question? It's actually worse than the headache question. And yes there's not much of beating around the bush in Germany, which can be somewhat shocking to those not used to it.
- lepton 5y agoBut the question was "how does the pricing work in this situation?" and I would expect a repair shop to know how their pricing works.
- travisjungroth 5y agoWe charge N/hr, plus parts. Or, we charge N for an initial diagnosis. My uncle runs a computer repair business and is doing very well because he works late hours, is in a college town, and has flat pricing when possible. This means he spends Sunday night reinstalling OSes on student’s laptops at $75/each.