Support told me this directly once - almost everything is automated and they have no control over it. My two month old pixel had the microphone die suddenly. A

Support told me this directly once - almost everything is automated and they have no control over it. My two month old pixel had the microphone die suddenly. After battling for a week, they refused to send me anything but a refurbished phone. Then they didn't scan the return in when received and charged me the full, brand new price for the refurb. Another couple days of useless support tech I got my money back.