Sounds a bit like my Google Fiber experience (support not being able to do anything). I had a weird problem where my Google Fiber "account" wasn't linked to my

Sounds a bit like my Google Fiber experience (support not being able to do anything). I had a weird problem where my Google Fiber "account" wasn't linked to my real Google account and Google closed that other account (I'm not even sure why) so I literally couldn't pay them, and it took them a long while to figure it out. I essentially had to sign up from scratch and pretend the hardware was transferred to me... from me. Thankfully only a few hours of downtime there. At least I had my outstanding bill as a small motivator. Google really freaking sucks at customer service.