So, false positives including something that 'self-resolved' and a flaky test? Time was wasted here. I like to promote ownership by making each engineer respon

So, false positives including something that 'self-resolved' and a flaky test? Time was wasted here. I like to promote ownership by making each engineer responsible for their area. So, they must understand the business so that they can judge if a fix can wait. We're fortunate to have a 24/7 customer support team who both attempts to identify quick workarounds and aggregates reports before notifying the head of the relevant team.