5 ms·

You joke, but you pay for the increased Google storage on your account you likely do get access to support you can reach.

by Fogest 5y ago

deleted 5y ago
[deleted]
areoform 5y ago
Nope! I have an account I pay for and Google is as helpful as always
toast0 5y ago
I was a paid Google Apps (aka gsuite and maybe some other renames?) administrator. In response, I got access to a real person to answer the phone and not be empowered to do anything useful.
- Fogest 5y ago
  When I got a Google Home device it would not work to recognize my voice during the setup process and I eventually ended up somehow in contact with Google support. It was surprisingly one of the best support interactions I've actually had with probably almost any company out there. The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. They reached out to other employees and their supervisor to try and find a solution. Weirdly the work-around ended up being them asking if I had an old phone I could try to do the setup on. It ended up working on the old phone and would not work on the other phone I had. Moral of the story is when you do get ahold of Google Support they actually can sometimes be some really good help. It would be great if this was a more accessible option for people.
  - toast0 5y ago
    > The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. That would have been nice. The people I interacted with were not empowered to write bug reports (or chose not to), and suggested the community forums.
    - Fogest 5y ago
      Yeah I was actually pretty surprised. I totally expected to get sent a link to their Q&A and be basically told "goodluck". But they stuck with me for quite awhile trying to figure something out.
      - aaaaaaaaata 5y ago
        I think it depends strongly what region hosts the Google office you get sent to!
  - aaaaaaaaata 5y ago
    > The person I was speaking with via a chat had no solutions to my problem Disagree! Workarounds are solutions, just of varying quality for the long-term.

You joke, but you pay for the increased Google storage on your account you likely do get access to support you can reach.

by Fogest 5y ago

You joke, but you pay for the increased Google storage on your account you likely do get access to support you can reach.

deleted 5y ago

[deleted]

areoform 5y ago

Nope! I have an account I pay for and Google is as helpful as always

toast0 5y ago

I was a paid Google Apps (aka gsuite and maybe some other renames?) administrator. In response, I got access to a real person to answer the phone and not be empowered to do anything useful.

Fogest 5y ago
When I got a Google Home device it would not work to recognize my voice during the setup process and I eventually ended up somehow in contact with Google support. It was surprisingly one of the best support interactions I've actually had with probably almost any company out there. The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. They reached out to other employees and their supervisor to try and find a solution. Weirdly the work-around ended up being them asking if I had an old phone I could try to do the setup on. It ended up working on the old phone and would not work on the other phone I had. Moral of the story is when you do get ahold of Google Support they actually can sometimes be some really good help. It would be great if this was a more accessible option for people.
- toast0 5y ago
  > The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. That would have been nice. The people I interacted with were not empowered to write bug reports (or chose not to), and suggested the community forums.
  - Fogest 5y ago
    Yeah I was actually pretty surprised. I totally expected to get sent a link to their Q&A and be basically told "goodluck". But they stuck with me for quite awhile trying to figure something out.
    - aaaaaaaaata 5y ago
      I think it depends strongly what region hosts the Google office you get sent to!
- aaaaaaaaata 5y ago
  > The person I was speaking with via a chat had no solutions to my problem Disagree! Workarounds are solutions, just of varying quality for the long-term.