4 ms·

Sounds like I'll have to stop lurking to get ready for this.

by mathrawka 5y ago

SturgeonsLaw 5y ago
Don't worry, you can jump to the platinum tier for a monthly subscription of only $49.99
- Fogest 5y ago
  You joke, but you pay for the increased Google storage on your account you likely do get access to support you can reach.
  - deleted 5y ago
    [deleted]
  - areoform 5y ago
    Nope! I have an account I pay for and Google is as helpful as always
  - toast0 5y ago
    I was a paid Google Apps (aka gsuite and maybe some other renames?) administrator. In response, I got access to a real person to answer the phone and not be empowered to do anything useful.
    - Fogest 5y ago
      When I got a Google Home device it would not work to recognize my voice during the setup process and I eventually ended up somehow in contact with Google support. It was surprisingly one of the best support interactions I've actually had with probably almost any company out there. The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. They reached out to other employees and their supervisor to try and find a solution. Weirdly the work-around ended up being them asking if I had an old phone I could try to do the setup on. It ended up working on the old phone and would not work on the other phone I had. Moral of the story is when you do get ahold of Google Support they actually can sometimes be some really good help. It would be great if this was a more accessible option for people.
      - toast0 5y ago
        > The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. That would have been nice. The people I interacted with were not empowered to write bug reports (or chose not to), and suggested the community forums.
        Fogest 5y ago
        Yeah I was actually pretty surprised. I totally expected to get sent a link to their Q&A and be basically told "goodluck". But they stuck with me for quite awhile trying to figure something out.
        aaaaaaaaata 5y ago
        I think it depends strongly what region hosts the Google office you get sent to!
      - aaaaaaaaata 5y ago
        > The person I was speaking with via a chat had no solutions to my problem Disagree! Workarounds are solutions, just of varying quality for the long-term.

Sounds like I'll have to stop lurking to get ready for this.

SturgeonsLaw 5y ago

Don't worry, you can jump to the platinum tier for a monthly subscription of only $49.99

Fogest 5y ago
You joke, but you pay for the increased Google storage on your account you likely do get access to support you can reach.
- deleted 5y ago
  [deleted]
- areoform 5y ago
  Nope! I have an account I pay for and Google is as helpful as always
- toast0 5y ago
  I was a paid Google Apps (aka gsuite and maybe some other renames?) administrator. In response, I got access to a real person to answer the phone and not be empowered to do anything useful.
  - Fogest 5y ago
    When I got a Google Home device it would not work to recognize my voice during the setup process and I eventually ended up somehow in contact with Google support. It was surprisingly one of the best support interactions I've actually had with probably almost any company out there. The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. They reached out to other employees and their supervisor to try and find a solution. Weirdly the work-around ended up being them asking if I had an old phone I could try to do the setup on. It ended up working on the old phone and would not work on the other phone I had. Moral of the story is when you do get ahold of Google Support they actually can sometimes be some really good help. It would be great if this was a more accessible option for people.
    - toast0 5y ago
      > The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. That would have been nice. The people I interacted with were not empowered to write bug reports (or chose not to), and suggested the community forums.
      - Fogest 5y ago
        Yeah I was actually pretty surprised. I totally expected to get sent a link to their Q&A and be basically told "goodluck". But they stuck with me for quite awhile trying to figure something out.
        aaaaaaaaata 5y ago
        I think it depends strongly what region hosts the Google office you get sent to!
    - aaaaaaaaata 5y ago
      > The person I was speaking with via a chat had no solutions to my problem Disagree! Workarounds are solutions, just of varying quality for the long-term.