I used zoho for a few years in our org. We started on the free zoho plan then transitioned to paid. As we hired more, we got a lot of requests for people to swi

I used zoho for a few years in our org. We started on the free zoho plan then transitioned to paid. As we hired more, we got a lot of requests for people to switch to gsuite, and we finally did a few months ago. Now we have both side by side. Main reasons people wanted gsuite - gmail UI preference (Zoho webmail ui is feature-complete but clunky and slow) - perceived email deliverability (people thought gsuite would be better for deliverability. We haven't seen much difference in reality though) - preference for google drive + docs over zoho workdrive + docs. This is not just due to familiarity -- the features for google are smoother and more reliable. It seems fine to use zoho but when you are losing saved drafts or having to doubele-check the technology or don't know where thee buttons are for something, productivity losses add up over time - frustratino with some of the other zoho services. Their Zoho One offers a ton of things to solve most product categories, but they're rarely best in class. More of a problem is that often simple things you would expect to work don't work. We struggled a lot with zoho desk for example because there is a years-old bug where they didn't implement the RFC for nonce's correctly, so we couldn't actually use it embedded in our website because of the CSP