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I suggested OP post here since we spent over an hour trying to recover the account and I can't figure out any way to help recover it either. Google appears to b
by ohashi 5y ago
I suggested OP post here since we spent over an hour trying to recover the account and I can't figure out any way to help recover it either. Google appears to be a stone wall, the hacker's account is obviously using a disposable email (looks like a phishing email account with typos and word accoount in it).
Google doesn't seem helpful in this situations, hoping someone here can help her and has solved this issue before.
- klabb3 5y ago[This is one of my worst nightmares] Was the phishing email designed to impersonate Google and/or passed Gmail's spam filter? If so, Google should be very interested, so make sure this is communicated to them. Getting Google's attention is unfortunately one of the few ways to increase your chances in the human intervention account recovery pipeline, which I suspect is understaffed. If that doesn't work, sharing an (appropriately redacted) screenshot of the phishing email on social media could also be helpful. (Absurd, I know) If you're lucky, some Google employee on abuse/account recovery might see this and escalate. Wish your friend best of luck!
- ohashi 5y agoShe doesn't have a copy, she deleted it. I believe it was one of these: https://thethaiger.com/news/national/officials-warn-about-various-scam-thailand-pass-emails-some-with-malicious-links https://thethaiger.com/news/national/officials-warn-about-va... Targeting people doing Thailand Pass, but can't confirm it's the exact same details in terms of headers and such.
- tluyben2 5y agoIf she downloaded and executed a file, I can see how everything can go wrong fast; what are other ways to get into your Google account unless by having your enter your password in a phishing page?
- ohashi 5y agoI suspect the attacker had (maybe still has) full access to her laptop. They wiped her phones, so I am assuming they are clean of malware and trying to get her to do everything from the phone which should be clean and not the laptop which we have to assume is compromised.
- vmception 5y agoHow was the hacker able to change OP’s phone number attached to the Google account? Every time I commandeer a google account, its with the prior owner - usually in India - punching in the authentication number on the phone. (I get the 2 digit number on my screen and I tell them what it is, and they select the same number from a multiple choice selection on their phone) Maybe this measure could be circumvented if remote desktopping into a computer nearby the prior owner’s postal code, and taking over the account from that computer, this is how some online credit card fraud passes scrutiny, because the hacker doesnt appear far from the location of other purchases.
- vageli 5y ago> How was the hacker able to change OP’s phone number attached to the Google account? > Every time I commandeer a google account, its with the prior owner - usually in India - punching in the authentication number on the phone. (I get the 2 digit number on my screen and I tell them what it is, and they select the same number from a multiple choice selection on their phone) I think this is for Microsoft accounts not Google.
- anothernewdude 5y agoGoogle are incredibly helpful in this situation, you just have to look at it from the hacker's point of view.