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> When users click the “Order Online” button, they’re directed to a page that in many cases contains large links to food delivery companies, complete with their
by CivBase 5y ago
> When users click the “Order Online” button, they’re directed to a page that in many cases contains large links to food delivery companies, complete with their logos. The restaurant’s own site gets a link as well, though it’s a small, generic “website” button. In some cases, Google provides an interface for assembling an order, complete with prices and descriptions of the menu items.
> “Google’s ‘Order Online’ button leads to an unauthorized online storefront—one owned and controlled by Google—wherein consumers can place orders for the restaurant’s products, all under the restaurant’s tradename,” the lawsuit says. “Google prominently features the restaurant’s tradename at the top of the page, above the restaurant’s address and menu, to give the user the distinct impression that the storefront and products are authorized and sponsored by the restaurant, when they are not.”
I'm not sure if "business fraud" is a thing, but it seems to me like it should be illegal for any business to offer any services on behalf of another business without permission. It's fine if Google displays what it thinks a restaurant's menu is, so long as they aren't pretending to be the restaurant. But taking orders and payment on behalf of another business without their permission is wrong - and using the other business's branding like that is especially twisted.
- jsmith45 5y agoI'm really confused by this complaint. If I hit a restaurant's order button I get taken to food.google.com where I am asked to pick a platform to order on, which includes doordash, grubhub, or the restaurants own website (if available). Perhaps if only one of the platforms were available, it would direct me to that provider? (the examples I've tried have all had multiple options). I'm certainly am not seeing this Google controlled storefront thing from the complaint, unless they are claiming the Provider selection screen is a storefront.
- bootlooped 5y agoI haven't seen a case yet where the branding is that deceptive. I would like to see it, I'm open to believing it exists. So far, in the examples I've looked at, it has been fairly clear who the players are. I liken it to seeing the logos for car manufacturers on a car rental company's website. I know I'm not entering directly into a transaction with Toyota. I understand that if I search "rent Toyota" on Google a lot of third party services are going to come up in the results.