It's easy to dogpile on BigCo, but this is selling the employees and teams short. They definitely care about their customers, and many things were made better

It's easy to dogpile on BigCo, but this is selling the employees and teams short. They definitely care about their customers, and many things were made better through subsequent fixes. But the larger point is that the processes and mid-high+ level management structure at Google don't seem to prioritize cohesive, customer-centric experience. Which means teams will always miss things... because the process doesn't ensure they're caught.