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It reflects the company culture. Unlike Amazon, where customers experience is their top value, at BigG they seem to build stuff for the sole gratification and u
by WYepQ4dNnG 5y ago
It reflects the company culture. Unlike Amazon, where customers experience is their top value, at BigG they seem to build stuff for the sole gratification and ultimately promotions of engineers and managers. They don't seem to care much for their customers.
- ethbr0 5y agoIt's easy to dogpile on BigCo, but this is selling the employees and teams short. They definitely care about their customers, and many things were made better through subsequent fixes. But the larger point is that the processes and mid-high+ level management structure at Google don't seem to prioritize cohesive, customer-centric experience. Which means teams will always miss things... because the process doesn't ensure they're caught.