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I honestly don’t know how restaurants even get a say in the matter. Ultimately, as a customer I am placing a to-go order and hiring somebody to go pick it up fo
by brightball 5y ago
I honestly don’t know how restaurants even get a say in the matter. Ultimately, as a customer I am placing a to-go order and hiring somebody to go pick it up for me.
DoorDash has made an effort to streamline the process. If to-go orders are an option then you really don’t get a choice in who I send to pick it up.
- wccrawford 5y agoThey get a say because those companies were doing everything they can not to let the customer know about that disconnect. Many customers thought the restaurant had agreed to the service, and were holding the restaurant responsible for mistakes the delivery companies made. I'm not quite willing to call it fraud yet, but it's in that area.
- brightball 5y agoI can understand that aspect of it.
- RegW 5y ago> I'm not quite willing to call it fraud yet, Great. So if you're happy with just a bit of disconnect, I'll get down the dump and pick up some old oil drums and fire up a kitchen in the garage. What do you fancy? KFC? Nandos? No. If we can pretend to represent someone else without their concent, based on unverified 3rd party data, then we're cooking with tinned worms.
- tsimionescu 5y agoThey get a say through trademark law. If you show the KFC logo or even name on a service, you have to seek KFC's permission to do so.
- technothrasher 5y agoAs long as you're reselling actual KFC products, you are not likely violating their trademark. However, if you deceive the customer into thinking they are buying directly from KFC, then you likely are. In a similar situation, Ferrari has often attempted to keep independent repair shops from using the Ferrari name and logo to advertise that they service Ferrari cars. They've lost quite a few times. All that said, you can still run into copyright issues when reproducing somebody's logo.
- 6510 5y agoNot sure, who would pay the bill for the food poisoning? If you are reselling my food am I still responsible for it? Say you heat the container on your bike to a danger zone temperature. Say the order sits at the bottom but you have the same order on top. The food at the bottom could sit there all day. Say I've also undercooked the chicken. Who is to blame?
- mulmen 5y agoSome restaurants don’t offer delivery for quality reasons. When Doordash impersonates those businesses the reputation of the restaurant is at risk. It’s a classic case of internalizing the gains and externalizing the costs.