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> No one's asserting they're swapping out the food. With the amount of vitriol in this thread one wouldn't have been blamed for thinking they were, is my point

> No one's asserting they're swapping out the food. With the amount of vitriol in this thread one wouldn't have been blamed for thinking they were, is my point. We call ourselves Hackers and we're mad about this?

ceejayoz 5y ago
Yes, I'd be mad if someone was using the name of my business to siphon off 30% of my revenue.
- akersten 5y ago
  To be charged a 30% fee, is part of the business agreement that the restaurant voluntarily entered with that food delivery company though?? I'm gonna leave this thread now, complaining about this is just nuts...
  - ceejayoz 5y ago
    > The restaurant voluntarily entered a relationship with that food delivery company though?? In many cases, no. https://www.eater.com/21537215/restaurants-sue-third-party-delivery-service-grubhub-for-listing-businesses-without-permission https://www.eater.com/21537215/restaurants-sue-third-party-d... > Grubhub has explicitly made this false partnership part of their business strategy. Last October, CEO Matt Maloney said the company would be piloting a new initiative of adding more restaurants to its searchable database without entering into an official partnership with them, so customers would believe they had more delivery options with Grubhub, and wouldn’t switch to competitors. Re: your edit... > To be charged a 30% fee... If you don't have a deal with them, they can raise prices to get their cut. Shitty customer experience; they'll likely blame the restaurant for gouging them. Same if they list items not available from an old menu; restaurant gets blamed. There are some funny arbitrage opportunities with the non-consensual listings: https://www.readmargins.com/p/doordash-and-pizza-arbitrage https://www.readmargins.com/p/doordash-and-pizza-arbitrage
    - akersten 5y ago
      More restaurants to the database but that doesn't mean those restaurants are paying the fee. Likely loss leaders for GrubHub. The listing fee mentioned in this Ars article says it is only if you have a relationship, which makes sense. > If the restaurant has a relationship with the food delivery company, it gets charged a fee.
      - ceejayoz 5y ago
        > Likely loss leaders for GrubHub. Using someone else's trademark for your business in this fashion is still likely a trademark violation, even if you're losing money on it.
        akersten 5y ago
        Does this same logic apply to something like Visa concierge service (or other procurement company), where they show you the brand item and store logo from where it comes, and then go buy it for you? Why can they do that, but not Google?
        ceejayoz 5y ago
        I think there's a significant distinction between "I'd like to order food from restaurant X, I'll Google them" versus a concierge service. I can't speak for Visa's, but Amex's has never been misleading in this sort of fashion.
      - colinmhayes 5y ago
        The restaurants don't want people thinking their prices are 30% higher than they actually are. When Grubhub adds restaurants without permission they raise prices and often list items that aren't on the menu. Consumers order and blame the restaurant when things aren't perfect. You can see why the restaurant would be mad?
        Spivak 5y ago

ceejayoz 5y ago

Yes, I'd be mad if someone was using the name of my business to siphon off 30% of my revenue.

akersten 5y ago
To be charged a 30% fee, is part of the business agreement that the restaurant voluntarily entered with that food delivery company though?? I'm gonna leave this thread now, complaining about this is just nuts...
- ceejayoz 5y ago
  > The restaurant voluntarily entered a relationship with that food delivery company though?? In many cases, no. https://www.eater.com/21537215/restaurants-sue-third-party-delivery-service-grubhub-for-listing-businesses-without-permission https://www.eater.com/21537215/restaurants-sue-third-party-d... > Grubhub has explicitly made this false partnership part of their business strategy. Last October, CEO Matt Maloney said the company would be piloting a new initiative of adding more restaurants to its searchable database without entering into an official partnership with them, so customers would believe they had more delivery options with Grubhub, and wouldn’t switch to competitors. Re: your edit... > To be charged a 30% fee... If you don't have a deal with them, they can raise prices to get their cut. Shitty customer experience; they'll likely blame the restaurant for gouging them. Same if they list items not available from an old menu; restaurant gets blamed. There are some funny arbitrage opportunities with the non-consensual listings: https://www.readmargins.com/p/doordash-and-pizza-arbitrage https://www.readmargins.com/p/doordash-and-pizza-arbitrage
  - akersten 5y ago
    More restaurants to the database but that doesn't mean those restaurants are paying the fee. Likely loss leaders for GrubHub. The listing fee mentioned in this Ars article says it is only if you have a relationship, which makes sense. > If the restaurant has a relationship with the food delivery company, it gets charged a fee.
    - ceejayoz 5y ago
      > Likely loss leaders for GrubHub. Using someone else's trademark for your business in this fashion is still likely a trademark violation, even if you're losing money on it.
      - akersten 5y ago
        Does this same logic apply to something like Visa concierge service (or other procurement company), where they show you the brand item and store logo from where it comes, and then go buy it for you? Why can they do that, but not Google?
        ceejayoz 5y ago
        I think there's a significant distinction between "I'd like to order food from restaurant X, I'll Google them" versus a concierge service. I can't speak for Visa's, but Amex's has never been misleading in this sort of fashion.
    - colinmhayes 5y ago
      The restaurants don't want people thinking their prices are 30% higher than they actually are. When Grubhub adds restaurants without permission they raise prices and often list items that aren't on the menu. Consumers order and blame the restaurant when things aren't perfect. You can see why the restaurant would be mad?
      - Spivak 5y ago