Microsoft does this and IMO is one of the reasons their products are lackluster at times. There are other reasons but this is definitely one of them. The PM rol

Microsoft does this and IMO is one of the reasons their products are lackluster at times. There are other reasons but this is definitely one of them. The PM role is spread so thin they don’t have enough time to boil down seemingly related pain points or customer rants in to a coherent story. Even with perfect execution the product tends to have a broken UX.