I constantly hear Product Owners say that it's okay and acknowledged that ultimately, you hit walls with no-code/low-code. There was no button to do Thing X, so

I constantly hear Product Owners say that it's okay and acknowledged that ultimately, you hit walls with no-code/low-code. There was no button to do Thing X, so you just can't do it. But did anyone validate this with the end user? Is this actually what they want?