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> The only reason that Miele spare parts are so fucking expensive is because they make a lot of money with service. They don't want people fixing their own mach

> The only reason that Miele spare parts are so fucking expensive is because they make a lot of money with service. They don't want people fixing their own machines for 20€, they want to have a Miele service person come and swap the part for 250€. Just get a household appliances insurance policy. I have some Miele kit, and I have an insurance policy. If something breaks, I call the insurance company, get a code. Then I call Miele and book a service appointment using the code. As a result, I have never paid a thing to Miele, not parts, not labour. But I still get official Miele engineer and official Miele parts. And for some of my older Miele kit (10+ years), they've been out a lot, because the insurance company still deems it more economical to repair than to get Miele to ship me a new one.

rootusrootus 5y ago
> Just get a household appliances insurance policy. If the goal is convenience, then definitely. Home insurance policies are quite a lot more expensive than actual repair costs are likely to be. Which of course is expected, the product being sold is peace of mind and convenience -- both of which people happily pay a premium for.
- traceroute66 5y ago
  > Home insurance policies are quite a lot more expensive than actual repair costs are likely to be. Hahaha that's a good one... especially as we're talking about Miele here. ;-) And you're factually wrong anyway. I didn't say "home insurance", I said "household appliance insurance". Different thing, unless your home insurance happens to cover appliances. My household appliances insurance is not expensive. It covers 5 appliances, unlimited call-outs, and you don't get screwed at renewal time if you've claimed on the insurance. As I said, I've had Miele out A LOT over the years and I've never paid them a penny, and trust me on some of my older large appliances they've pretty much replaced 100% of the internal parts.
  - throwaway2048 5y ago
    In sum, insurance companies are not selling their product at a loss, and if they are operating efficiently, they aren't selling their product to you at a loss either.
    - VBprogrammer 5y ago
      In fairness, I wouldn't be surprised if many of the people who have these insurance policies fail to claim on them or decide to replace their item when it breaks regardless of the insurance policy. A bit like the gym membership model, 90% of people don't use it at all.
      - hackerfromthefu 5y ago
        Also like warranties. e.g. I have a Samsung 970 EVO Plus SSD drive that has just failed, and lost some of my important data. Its got a 5 year warranty and is only a year old. I doubt I will bother to go through the warranty claims hassle, because the end result is not worth it. I would have to send it back to Samsung, with my commercially important data on it locked in the chips, and get back another drive which it seems is not particularly trustworthy to rely on again. I've had 2/5 Samsung SSD drives fail and won't be using them for anything important again, I've just ordered a Hynix to replace it. Another case, I have had a washing machine fail under warranty recently, again about 1 year into a 5 year warranty. It took 7 weeks and many frustrating phone calls before someone came around to actually fix it. Next time I won't bother to get a new washing machine, I will get a second hand one, and when it breaks I will get another second hand one immediately so I don't have the problem of not having a washing machine for sooo long.
        throwawayboise 5y ago
        If you're at all handy with tools, fixing appliances is normally pretty simple. The parts are readily available and often you don't need more than a few screwdrivers and wrenches to do the job. I've saved thousands of dollars fixing appliances myself vs. discarding them and buying new.
Clubber 5y ago
>Just get a household appliances insurance policy. Any insurance is a conflict of interest. The entity responsible for paying out is the same entity responsible for if/how much you get paid out. Any for-profit insurance company is incentivized to pay out as little as possible, if any. Any litigation is likely to cost way more than the payout.
- traceroute66 5y ago
  > Any insurance is a conflict of interest. The entity responsible for paying out is the same entity responsible for if/how much you get paid out. What are you on about ? Let me spell out how my appliances insurance policy works: 1. I call $insurance_company and say "my appliance is broken" 2. $insurance_company says "Ok, here's a code, call Miele, give them the code" 3. Miele sends out engineer with parts who fixes the appliance 4. I sign engineer's job sheet. 5. The end. To reiterate: - At no point have I given Miele my credit card. - At no point have I given the Miele engineer my credit card. - At no point have I received a bill from Miele. - At no point have I paid Miele in any way shape or form - $insurance_company has taken care of everything, 100% of everything, every single time.
  - Clubber 5y ago
    You must not live in the US. I see it's a German company, they have much stronger laws governing how they operate. In the US, there are laws, but they are scantly enforced. "Buyer beware." Corruption is gonna crash the insurance industry before too long.
  - bombela 5y ago
    But how much does the insurance cost? Are you positive this insurance, over the years, is cheaper than what you would have paid Miele directly?
    - traceroute66 5y ago
      > But how much does the insurance cost? Mine is about 350 a year, but they work out a rate per-appliance and then give a discount on the total, so you can pay more (or less) depending on how many appliances you cover. > Are you positive this insurance, over the years, is cheaper than what you would have paid Miele directly? Absolutely. A Miele call-out will set you back 150 call-out + 100/hour, plus parts on top. Or (if Miele agree) you can pay a "fixed-price" 300 which covers parts and labour (but again, this is subject to Miele's agreement and that agreement is given on a per call-out evaluation). And as I said, one of my Miele appliances is 10+ years old, they've been back a good few times replacing increasingly major parts each time, so now the only thing 10+ years old about it is the external casing ! Even if I bought the "official" Miele parts myself, I value my time at greater than zero ! So its still cheaper than me buying the parts and spending a half a day pulling out appliances and fitting parts. And given the price of new Miele appliances, its not exactly like after 5 years I could afford to replace everything with brand new appliances, since that would cost A LOT more than 350x5.

rootusrootus 5y ago

> Just get a household appliances insurance policy. If the goal is convenience, then definitely. Home insurance policies are quite a lot more expensive than actual repair costs are likely to be. Which of course is expected, the product being sold is peace of mind and convenience -- both of which people happily pay a premium for.

traceroute66 5y ago
> Home insurance policies are quite a lot more expensive than actual repair costs are likely to be. Hahaha that's a good one... especially as we're talking about Miele here. ;-) And you're factually wrong anyway. I didn't say "home insurance", I said "household appliance insurance". Different thing, unless your home insurance happens to cover appliances. My household appliances insurance is not expensive. It covers 5 appliances, unlimited call-outs, and you don't get screwed at renewal time if you've claimed on the insurance. As I said, I've had Miele out A LOT over the years and I've never paid them a penny, and trust me on some of my older large appliances they've pretty much replaced 100% of the internal parts.
- throwaway2048 5y ago
  In sum, insurance companies are not selling their product at a loss, and if they are operating efficiently, they aren't selling their product to you at a loss either.
  - VBprogrammer 5y ago
    In fairness, I wouldn't be surprised if many of the people who have these insurance policies fail to claim on them or decide to replace their item when it breaks regardless of the insurance policy. A bit like the gym membership model, 90% of people don't use it at all.
    - hackerfromthefu 5y ago
      Also like warranties. e.g. I have a Samsung 970 EVO Plus SSD drive that has just failed, and lost some of my important data. Its got a 5 year warranty and is only a year old. I doubt I will bother to go through the warranty claims hassle, because the end result is not worth it. I would have to send it back to Samsung, with my commercially important data on it locked in the chips, and get back another drive which it seems is not particularly trustworthy to rely on again. I've had 2/5 Samsung SSD drives fail and won't be using them for anything important again, I've just ordered a Hynix to replace it. Another case, I have had a washing machine fail under warranty recently, again about 1 year into a 5 year warranty. It took 7 weeks and many frustrating phone calls before someone came around to actually fix it. Next time I won't bother to get a new washing machine, I will get a second hand one, and when it breaks I will get another second hand one immediately so I don't have the problem of not having a washing machine for sooo long.
      - throwawayboise 5y ago
        If you're at all handy with tools, fixing appliances is normally pretty simple. The parts are readily available and often you don't need more than a few screwdrivers and wrenches to do the job. I've saved thousands of dollars fixing appliances myself vs. discarding them and buying new.

Clubber 5y ago

>Just get a household appliances insurance policy. Any insurance is a conflict of interest. The entity responsible for paying out is the same entity responsible for if/how much you get paid out. Any for-profit insurance company is incentivized to pay out as little as possible, if any. Any litigation is likely to cost way more than the payout.

traceroute66 5y ago
> Any insurance is a conflict of interest. The entity responsible for paying out is the same entity responsible for if/how much you get paid out. What are you on about ? Let me spell out how my appliances insurance policy works: 1. I call $insurance_company and say "my appliance is broken" 2. $insurance_company says "Ok, here's a code, call Miele, give them the code" 3. Miele sends out engineer with parts who fixes the appliance 4. I sign engineer's job sheet. 5. The end. To reiterate: - At no point have I given Miele my credit card. - At no point have I given the Miele engineer my credit card. - At no point have I received a bill from Miele. - At no point have I paid Miele in any way shape or form - $insurance_company has taken care of everything, 100% of everything, every single time.
- Clubber 5y ago
  You must not live in the US. I see it's a German company, they have much stronger laws governing how they operate. In the US, there are laws, but they are scantly enforced. "Buyer beware." Corruption is gonna crash the insurance industry before too long.
- bombela 5y ago
  But how much does the insurance cost? Are you positive this insurance, over the years, is cheaper than what you would have paid Miele directly?
  - traceroute66 5y ago
    > But how much does the insurance cost? Mine is about 350 a year, but they work out a rate per-appliance and then give a discount on the total, so you can pay more (or less) depending on how many appliances you cover. > Are you positive this insurance, over the years, is cheaper than what you would have paid Miele directly? Absolutely. A Miele call-out will set you back 150 call-out + 100/hour, plus parts on top. Or (if Miele agree) you can pay a "fixed-price" 300 which covers parts and labour (but again, this is subject to Miele's agreement and that agreement is given on a per call-out evaluation). And as I said, one of my Miele appliances is 10+ years old, they've been back a good few times replacing increasingly major parts each time, so now the only thing 10+ years old about it is the external casing ! Even if I bought the "official" Miele parts myself, I value my time at greater than zero ! So its still cheaper than me buying the parts and spending a half a day pulling out appliances and fitting parts. And given the price of new Miele appliances, its not exactly like after 5 years I could afford to replace everything with brand new appliances, since that would cost A LOT more than 350x5.