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If that was a common experience, Uber wouldn't have grown to the size it has and we wouldn't be having this conversation. I don't doubt that you have had bad e

If that was a common experience, Uber wouldn't have grown to the size it has and we wouldn't be having this conversation. I don't doubt that you have had bad experiences with Uber, and also that other people have. But you would find it very hard to convince me that people have better experiences with non Uber taxis on average.

iso1631 5y ago
I used to have a great experience with Uber. Looking at the app store reviews in the UK of Uber, sorted by most recent 1* - Lost my trust 1* - Has gone downhill 1* - Uber Scammed me 1* - Can't get an Uber anymore 1* - The worst experience I have ever had 2* - Uber is deteriorating 2* - waiting times have increased 3* - Cancelled rides 1* Deteriorated over lockdown etc. All referring to the same problems I see, rides accepted by drivers, then cancelled a minute or so later. Going further back, full of 1/2 reviews: A sad Decline, Slow at finding drivers, Getting worse by the day, Scheduled trips are canceleld, Getting worse & worse, Most unreliable, etc Maybe the occasional 3* but going back 6 months, "Uber is dead, No Longer the no 1 ride in London, Drivers keep cancelling, Cannot get a booking, Never any drivers, Never turned up, 1 star is too much, used to be great", etc. etc, those were back to October. I'm not sure how long it's been going on (the same complaints go back at least a year on the reviews), but Uber don't seem to exist any more, otherwise they'd be concerned and change something to fix it.
- mike-cardwell 5y ago
  Those latest 9 reviews happened over the space of 5 days. If Uber was generally bad, given the number of trips they're doing, I'd expect to see a lot more negative reviews in those 5 days than 9. I'm not surprised to see no good reviews. I can't imagine people going out of their way to leave good reviews for Uber at this point. Their overall rating is 4.5/5 though
  - iso1631 5y ago
    Look through the last 12 months, hardly any with more than 2 stars The overall rating is based on the last decade of reviews

iso1631 5y ago

I used to have a great experience with Uber. Looking at the app store reviews in the UK of Uber, sorted by most recent 1* - Lost my trust 1* - Has gone downhill 1* - Uber Scammed me 1* - Can't get an Uber anymore 1* - The worst experience I have ever had 2* - Uber is deteriorating 2* - waiting times have increased 3* - Cancelled rides 1* Deteriorated over lockdown etc. All referring to the same problems I see, rides accepted by drivers, then cancelled a minute or so later. Going further back, full of 1/2 reviews: A sad Decline, Slow at finding drivers, Getting worse by the day, Scheduled trips are canceleld, Getting worse & worse, Most unreliable, etc Maybe the occasional 3* but going back 6 months, "Uber is dead, No Longer the no 1 ride in London, Drivers keep cancelling, Cannot get a booking, Never any drivers, Never turned up, 1 star is too much, used to be great", etc. etc, those were back to October. I'm not sure how long it's been going on (the same complaints go back at least a year on the reviews), but Uber don't seem to exist any more, otherwise they'd be concerned and change something to fix it.

mike-cardwell 5y ago
Those latest 9 reviews happened over the space of 5 days. If Uber was generally bad, given the number of trips they're doing, I'd expect to see a lot more negative reviews in those 5 days than 9. I'm not surprised to see no good reviews. I can't imagine people going out of their way to leave good reviews for Uber at this point. Their overall rating is 4.5/5 though
- iso1631 5y ago
  Look through the last 12 months, hardly any with more than 2 stars The overall rating is based on the last decade of reviews