Banking has shifted from low-volume high-profit (read: A bunch of rich people) to high-volume low-profit (read: normal folk and some poor people). The reason w

Banking has shifted from low-volume high-profit (read: A bunch of rich people) to high-volume low-profit (read: normal folk and some poor people). The reason why margin is low... is because you are the customer. I know many people feel "poor people are unbanked" and the industry is going in the direction to support them, but it also means banks have to find ways to get money from poor people and reduce costs everywhere possible. Source: I used to work at a top 10 bank