Probably means the internal messaging system on Fidelity’s page. FWIW, I also think Fidelity has fantastic customer service, especially in-person. It’s their

Probably means the internal messaging system on Fidelity’s page. FWIW, I also think Fidelity has fantastic customer service, especially in-person. It’s their differentiator and competitive advantage. Wouldn’t be surprised if OPs question was not simple at all.