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Fidelity is great. I don't work for Fidelity. For example, this week I needed some cost basis information on a transfer between accounts with unlike registrati
by RhysU 5y ago
Fidelity is great.
I don't work for Fidelity.
For example, this week I needed some cost basis information on a transfer between accounts with unlike registration. Couldn't get it online. I emailed them. They responded via secure message with exactly what I wanted in 2 business days.
- dylan604 5y agoI can't tell if this is a joke, or a serious attempt at telling us how good a company is by someone that drank the kool-aid. 2 days to receive answer to a simple question? Responded via secure message? What does that entail?
- fingerlocks 5y agoProbably means the internal messaging system on Fidelity’s page. FWIW, I also think Fidelity has fantastic customer service, especially in-person. It’s their differentiator and competitive advantage. Wouldn’t be surprised if OPs question was not simple at all.
- compiler-guy 5y agoEmail is unencrypted by default, and although private secure message systems like this are annoying to work with, they do avoid that problem.
- pinko 5y agoAgreed; an ugly but reasonable solution to a real problem. However! I wish they'd put a URL in the email which brought you directly to the message in question once you logged in, rather than forcing you to navigate through the whole web UI and messaging system to find it. They never do that.