No one is complaining about pleasantries, it's the fact that you're presenting nothing to start with. Just say "Hey, good morning. <Question>?" I'm going to ig

No one is complaining about pleasantries, it's the fact that you're presenting nothing to start with. Just say "Hey, good morning. <Question>?" I'm going to ignore a greeting with nothing following if I'm doing something else but if you say "Hi, we're unable to connect to the network shares, can you help?" You now have my attention.