> You can pre-compose your longer thought/question. Then paste it once any pleasantries are over and you have the other person's attention. They don't need to w

> You can pre-compose your longer thought/question. Then paste it once any pleasantries are over and you have the other person's attention. They don't need to wait for your typing and you can take your time to compose the right message, if you need it. Exactly. This is what I do, and advise people to do when they say "argh the web chat was so annoying". Plan your requests, but be cordial.