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Not only on what it is but who it is. My boss? Absolutely. A colleague on my team? Maybe. Junior developer that can never seem to use google? Probably not. L1 o
by evandale 5y ago
Not only on what it is but who it is. My boss? Absolutely. A colleague on my team? Maybe. Junior developer that can never seem to use google? Probably not. L1 or L2 support? Never, use the team's support email.
- MattGaiser 5y agoSupport requests though chat were a massive problem at my first job and it caused my boss to blow up on a few people making requests as they were constantly told that specific devs were on support and chat was not a way to go around to get faster help.