100% agreed. "Hey, do you have the link for the ticket connected to incident 34567?" is a 30-second task that I can certainly help you with at any time. "Hey, c

100% agreed. "Hey, do you have the link for the ticket connected to incident 34567?" is a 30-second task that I can certainly help you with at any time. "Hey, can we discuss the details of this bug report and iron out the multiple specific steps required to work it, along with some help debugging it?" is a 30-to-60-minute task that I may not have enough time for right now. I can't know whether I've "got a sec" to help you if I don't yet know what you need help with... which could be explained in a quick sentence after the "hello" without waiting for a response before telling me.