I find this super annoying in the context of getting help via chat from the support staff. They always say hi and then wait for you to reply (all this could tak

I find this super annoying in the context of getting help via chat from the support staff. They always say hi and then wait for you to reply (all this could take minutes sometimes cause they're handling multiple tickets at the same time and won't respond right away). Could just ask 'hi - what seems to be the issue?'