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Would love to see something like this for Adobe as well! https://threadreaderapp.com/thread/1489901640777973768.html https://threadreaderapp.com/thread/1489901
by runnerup 5y ago
Would love to see something like this for Adobe as well!
https://threadreaderapp.com/thread/1489901640777973768.html https://threadreaderapp.com/thread/1489901640777973768.html
- toomuchtodo 5y agohttps://reportfraud.ftc.gov/#/ https://reportfraud.ftc.gov/#/
- FredPret 5y agoAnd every newspaper
- jjtheblunt 5y agoor just NYT for starters, in my experience. i mean it's super disgusting how shady they are, for such touted journalism
- Cerium 5y agoI guess their numbers show it is a net win, but I'm not a subscriber solely on the basis that they don't let you cancel easily.
- Rastonbury 5y agoI heard horror stories but I managed to cancel pretty easily back when I did, just did it online.
- jjtheblunt 5y agoCan't do it online nowadays, last verified early 2022, and have to phone some number during particular hours.
- ViViDboarder 5y agoDepends on where you signed up. At least in California, you must offer cancellation online for anyone who signs up online.
- philip1209 5y agoAnd The Economist.
- FireBeyond 5y agoMuch as I dislike Adobe for moving this way, some of the comments on that page are misleading in themselves. "Tiny grey text" - it's not that tiny if I can read it from the thumbnail provided. "Really hard to read" - dark grey on white isn't hard to read. It's easier to read than the "summary" line of a HN comment (runnerup 10 minutes ago | parent | context | flag | on: FTC cracks down on hard to cancel subscription of ...) And they do state up front before you click buttons to move forward "after 7 days, a fee will be charged to cancel", etc. I think it's _onerous_ to charge a "50% of balance" cancelation fee, and excessive, but not fraudulent. And not hard to cancel. Just onerous.
- radley 5y agoYou overlooked the part that it's a one-year minimum commitment, which was by design.
- tomnipotent 5y agoThey shouldn't be using monthly price marketing and language when they don't actually offer a monthly plan. It's intentionally misleading, and I cannot find any other SaaS or tool that uses this kind of misleading marketing or pricing mechanics.
- FireBeyond 5y agoWhat? They absolutely do offer monthly plans. They _default_ to an Annual plan, which is described in two flavors, "Annual plan", and "Annual plan, paid monthly", but they absolutely do offer straight monthly plans: https://www.adobe.com/creativecloud/plans.html https://www.adobe.com/creativecloud/plans.html - any click on the "Plans and pricing details" would show that.
- tqi 5y agoI don't think this is as egregious as this person seems to think. A 1 year commitment paid in monthly installments, is exactly how a lease works.
- wpietri 5y agoThere are good reasons for leases to have minimum terms: a landlord has significant fixed costs around turnovers. That does not apply at all in the case of Adobe. It's just a hack to make their price gouging look more reasonable.
- tqi 5y agoThat's why they have minimum terms, but not why they charge rent monthly and not as a lump sum at the start of the lease. They do that for the same reason Adobe created this billing scheme.
- dustypotato 5y ago> "Should you cancel after 14 days, you'll be charged a lump sum of 50% of your remaining contractual obligation and your service will continue until the end of the month's billing period" Is basically hidden. So if you forget to cancel the subscription by the end of the 7-day trial, you end up paying 50% of the annual subscription from what I understand from the website