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> The order will also require the settling defendants to provide consumers with an easy method to cancel their subscriptions and require them to get express, in
by rlpb 5y ago
> The order will also require the settling defendants to provide consumers with an easy method to cancel their subscriptions and require them to get express, informed consent from consumers before signing them up for a recurring subscription plan.
If it is decided that cancellations weren't being reasonably "accepted", costing customers money, then why aren't all customers automatically due back the money that was unlawfully taken from them from the date they tried to cancel? If they didn't have express, informed consent from consumers before "signing them up" for a recurring subscription plan, how did a contract exist between them at all? Does this not mean that all money they took was fraudulent in these cases?
Because this is the problem. Cancellation usually takes place the moment you give them (or reasonably try to give them) notice of cancellation [whether they want to accept that or not]. You don't owe them any more money from that point, and if they say you do, then that should be considered fraud. Therefore they should automatically owe you any further money they took (whether by automatic payment or under duress by threat of hurting your credit record).
This seems like a thief has been caught, told not do it again, but is required to return only a fraction of goods they stole, and not even to the people they stole it from.
- philip1209 5y agoIs it reasonable for customers to file civil suits against the company?
- wpietri 5y agoThis is true, but it's also very common in America. Businesses get a lot of deference. E.g., we have a whole category of deceptive language businesses are allowed use: https://en.wikipedia.org/wiki/Puffery https://en.wikipedia.org/wiki/Puffery
- encryptluks2 5y agoThis reminds me of a letter I got from Sirius XM in the mail after purchasing a new vehicle that said if I do not call to cancel within 7 days after getting the letter that I automatically accept their terms of service. Imagine being able to send letters to people that say if they don't respond or do anything that they are agreeing to something.
- verve_rat 5y agoYeah WTF. Respond with a letter that says they need to respond within 7 days or they owe you $10 million. There is a 50/50 chance no one even reads it for a week.
- encryptluks2 5y agoNot a bad idea. Maybe I should say if they respond they owe me $1m, but if they don't then they owe me $10m.
- MichaelBurge 5y agoThat sounds like they had an agreement with your dealer to get notified on every sale, so maybe there was something in the purchase agreement.
- encryptluks2 5y agoNo, there was nothing in the purchase agreement about it.