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I definitely appreciate the effort you've gone to. Unfortunately user testing without careful evaluation can wind up hindering or hurting a product. If you lo
by timcederman 18y ago
I definitely appreciate the effort you've gone to. Unfortunately user testing without careful evaluation can wind up hindering or hurting a product. If you look at a site like 37signals (hah, had to make sure I got the capitalization correct - http://www.37signals.com/svn/posts/1088-how-not-to-apply-for-a-job http://www.37signals.com/svn/posts/1088-how-not-to-apply-for...), they do a great job without it, and manage to upset the great Donald Norman while they're at it (http://www.jnd.org/dn.mss/why_is_37signals_so_1.html http://www.jnd.org/dn.mss/why_is_37signals_so_1.html).
I do agree that startups should be doing more. You have done a good job of giving some steps to get started, so kudos.
- kareemm 18y agoyou're right, the signals' products are usable, but they could definitely be better. i've yet to meet a website that couldn't be improved by watching customers and translating that feedback into an improved experience. totally discounting the value of watching customers to improve a product means that the discounter has never had the visceral "i suck" feeling of watching a customer stumble through a product he's designed and built.
- crxnamja 18y agothanks tim! 37 signals is good but some of their stuff is not that great. look at basecamp. if you want to move a todo to another list. you have to delete it and re-enter. im not discounting what they do and their stuff is simple but not the end all. nice on the links.
- maxklein 18y ago37signals sucks. Like really badly. But we're just so used to being blind that we follow the guy with one eye everywhere.