3 ms·

My respect for Stripe plummeted when I reached out about a closed API and got a passive aggressive answer from support. I don't think I've ever gotten that kin

My respect for Stripe plummeted when I reached out about a closed API and got a passive aggressive answer from support. I don't think I've ever gotten that kind of rude sarcasm/passive aggression from a simple support inquiry, and I vowed never to use their services again. Their competitors to this specific API were much nicer to work with and onboarded us after some basic introductions, so part of me wonders what other fronts Stripe has better but less well known competitors on.

deleted 5y ago
[deleted]
ndr 5y ago
Can you share the API/competitor?
- BoorishBears 5y ago
  Marqeta, Treasury Prime, Synctera All companies that actually spoke to us and assisted when Stripe Treasury essentially said "why are you bothering us?"
sodality2 5y ago
Can you post the reply? I'm curious about what they said.
- BoorishBears 5y ago
  Sure, I inquired about the API, and got a templated reply that simply repeated the API's landing page I replied saying I'd be interested in knowing what they're looking for in potential beta partners: > That is good to hear. All you need to do is follow the instructions listed in my previous email and wait on contact from the Treasury team. I am happy I was able to assist you. > Thank you for choosing Stripe! Keep in mind the "instructions" are to fill out the form that got me into this email chain in the first place: in other words there's nothing about what I asked there. There's the whole "That's good to hear" reply to a question I asked... And I was especially taken aback by the whole facetious "happy I was able to assist you" bit after completely ignoring my question. - The entire interaction felt like "why are you bothering us", which is honestly would be a fair position if they're looking for established players for example... but why not be direct? We had other companies flat out say their partners want X million in funding before they'll work with you, and that was fine. It'd actually take less work than writing out a non-answer like that
  - bhaak 5y ago
    Doesn't sound like you even interacted with a human being but a badly written bot.

deleted 5y ago

[deleted]

ndr 5y ago

Can you share the API/competitor?

BoorishBears 5y ago
Marqeta, Treasury Prime, Synctera All companies that actually spoke to us and assisted when Stripe Treasury essentially said "why are you bothering us?"

sodality2 5y ago

Can you post the reply? I'm curious about what they said.

BoorishBears 5y ago
Sure, I inquired about the API, and got a templated reply that simply repeated the API's landing page I replied saying I'd be interested in knowing what they're looking for in potential beta partners: > That is good to hear. All you need to do is follow the instructions listed in my previous email and wait on contact from the Treasury team. I am happy I was able to assist you. > Thank you for choosing Stripe! Keep in mind the "instructions" are to fill out the form that got me into this email chain in the first place: in other words there's nothing about what I asked there. There's the whole "That's good to hear" reply to a question I asked... And I was especially taken aback by the whole facetious "happy I was able to assist you" bit after completely ignoring my question. - The entire interaction felt like "why are you bothering us", which is honestly would be a fair position if they're looking for established players for example... but why not be direct? We had other companies flat out say their partners want X million in funding before they'll work with you, and that was fine. It'd actually take less work than writing out a non-answer like that
- bhaak 5y ago
  Doesn't sound like you even interacted with a human being but a badly written bot.