Interesting, we’ve definitely had problems with Zendesk, on the implementation side. We’re really frustrated with the lack of customization of their chat client

Interesting, we’ve definitely had problems with Zendesk, on the implementation side. We’re really frustrated with the lack of customization of their chat client and just how massive it is, in terms of asset sizes. Simple things like showing the actual name of the agent you’re about to chat with just isn’t possible. Having phone, chat and email support all in one place is nice though and why we’re stuck with them.