It depends on what the process is for. Regulatory / legal compliance? Solid process = good Non-customer-facing repeatable operations? Solid process = good Fi

It depends on what the process is for. Regulatory / legal compliance? Solid process = good Non-customer-facing repeatable operations? Solid process = good Financial controls (with the right level of flexibility for smaller/quick decisions to be made)? Process = good Restricting creative/knowledge worker teams - whether design, product, marketing, engineering - with over-burdensome "process for the sake of the process" = quick way to lose good talent and kill good ideas before they come to life