I think this has helped me understand exactly how I feel about process. Any process that stops you from doing what you know is the right thing to do, is bad pr

I think this has helped me understand exactly how I feel about process. Any process that stops you from doing what you know is the right thing to do, is bad process. And any time you lack process that could have saved you from doing the wrong thing, is bad. The sweet spot is process you never think about, that makes things just work right. Let's say you work on a HIPAA project. You have been through the HIPAA training. You know how your product is supposed to work to comply with HIPAA. A bad process would constantly gate-keep and nag and hold you back, checking every 5 minutes if anything you do is compliant. But also a bad process would not provide any checks at all, making it easy to miss something important. The good process prevents things falling through the cracks, while not holding you back from doing your job. Good process helps you do your job better. Bad process makes it harder to do your job well.