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This is super sketchy. Even the modal you describe is misleading: >> “External links help with self-service opt outs and provide visibility into where your inf

This is super sketchy. Even the modal you describe is misleading: >> “External links help with self-service opt outs and provide visibility into where your info is posted online, but are not always perfect.” That is 100% misleading when you are linking to every data broker regardless of whether or not someone is in their database.

beyondd 5y ago
The modal spawns when the user has just clicked through to a data broker and is about to leave Optery. We have a lot of warnings we're trying to convey on this one modal, most critically, strongly advising users to never share their personal email or pay any money to any data brokers ever. I can definitely see how this is confusing though to see all the links for all the data brokers regardless of whether the user has been found or not, and we have a Help Desk article on the topic: https://help.optery.com/en/article/what-if-a-view-leads-to-an-empty-or-not-found-page-21lzew/ https://help.optery.com/en/article/what-if-a-view-leads-to-a... The primary reason we have this is for our Free Basic users who use the links as a mechanism to explore where their profile might be exposed and do their self-service opt out work. This is great feedback that we need to address this and make it more clear in the product. Thank you for the feedback. Below is the full text of the modal: ================ You Are Leaving Optery Optery is not affiliated with the site you’re being redirected to. External links help with self-service opt outs and provide visibility into where your info is posted online, but are not always perfect. When visiting data brokers, we recommend never sharing your personal email or paying any data brokers any money. We then link into our Help Desk article advising users to never share their personal email or pay any money to data brokers: https://help.optery.com/en/article/do-not-share-your-personal-email-or-pay-any-money-to-data-brokers-linked-to-from-optery-1f9srmy/ https://help.optery.com/en/article/do-not-share-your-persona... We then give the user the option to click "Back" and return to Optery, or to "Continue".
deleted 5y ago
[deleted]
beyondd 5y ago
Thanks again for pointing this out. As mentioned elsewhere in the comments, this is a product experience defect, and is not intended to be deceptive. We made a few quick cosmetic updates to mitigate until we can re-work our dashboard more meaningfully. For example: 1) We changed the data broker dashboard title from "Websites exposing your personal information" to "Websites that expose personal information" 2) We changed the data broker dashboard subtitle from "Discover where your personal data is exposed..." to "Explore where your personal data might be exposed..." 3) Within the data broker dashboard subtitle, we added the text "Links frequently lead to empty pages" with a "learn why" link to the post on our Help Desk titled "What if a "View" link leads to an empty or not found page?" that goes here: https://help.optery.com/en/article/what-if-a-view-link-leads-to-an-empty-or-not-found-page-21lzew/ https://help.optery.com/en/article/what-if-a-view-link-leads... We have several more changes we're working through to address this issue. Thank you again!

beyondd 5y ago

The modal spawns when the user has just clicked through to a data broker and is about to leave Optery. We have a lot of warnings we're trying to convey on this one modal, most critically, strongly advising users to never share their personal email or pay any money to any data brokers ever. I can definitely see how this is confusing though to see all the links for all the data brokers regardless of whether the user has been found or not, and we have a Help Desk article on the topic: https://help.optery.com/en/article/what-if-a-view-leads-to-an-empty-or-not-found-page-21lzew/ https://help.optery.com/en/article/what-if-a-view-leads-to-a... The primary reason we have this is for our Free Basic users who use the links as a mechanism to explore where their profile might be exposed and do their self-service opt out work. This is great feedback that we need to address this and make it more clear in the product. Thank you for the feedback. Below is the full text of the modal: ================ You Are Leaving Optery Optery is not affiliated with the site you’re being redirected to. External links help with self-service opt outs and provide visibility into where your info is posted online, but are not always perfect. When visiting data brokers, we recommend never sharing your personal email or paying any data brokers any money. We then link into our Help Desk article advising users to never share their personal email or pay any money to data brokers: https://help.optery.com/en/article/do-not-share-your-personal-email-or-pay-any-money-to-data-brokers-linked-to-from-optery-1f9srmy/ https://help.optery.com/en/article/do-not-share-your-persona... We then give the user the option to click "Back" and return to Optery, or to "Continue".

deleted 5y ago

[deleted]

beyondd 5y ago

Thanks again for pointing this out. As mentioned elsewhere in the comments, this is a product experience defect, and is not intended to be deceptive. We made a few quick cosmetic updates to mitigate until we can re-work our dashboard more meaningfully. For example: 1) We changed the data broker dashboard title from "Websites exposing your personal information" to "Websites that expose personal information" 2) We changed the data broker dashboard subtitle from "Discover where your personal data is exposed..." to "Explore where your personal data might be exposed..." 3) Within the data broker dashboard subtitle, we added the text "Links frequently lead to empty pages" with a "learn why" link to the post on our Help Desk titled "What if a "View" link leads to an empty or not found page?" that goes here: https://help.optery.com/en/article/what-if-a-view-link-leads-to-an-empty-or-not-found-page-21lzew/ https://help.optery.com/en/article/what-if-a-view-link-leads... We have several more changes we're working through to address this issue. Thank you again!