Shaming companies into doing the right thing with customer service was literally the reason I got a Twitter account, and for a decent time (a year, perhaps more

Shaming companies into doing the right thing with customer service was literally the reason I got a Twitter account, and for a decent time (a year, perhaps more) that's all I had it for, but I gradually got used to using it for other things. The whole "reply here" thing is always so obvious, you know companies suggesting it are going to be useless at least half the time. It's a big factor in those companies that I blacklist. No doubt it's fairly hard for companies to figure out "voting with your feet" scenarios driven by idiotic support, unless they listen to the tone of voice going from friendly to concealed rage! The other thing that's similar to this is the company reminding you that actually they are crap because they've sent you a survey. I've had quite a few cases with companies where I've basically forgotten how bad they were (thus effectively forgiven them) and then they send a survey asking to rate their service, and crucially when it asks why I chose a rating, it'll all flood back and then I go from so-so to never do business with them again!