In ~2015 we had AT&T fiber installed at our co-working space, AT&T had just pumped tons of money into rolling out fiber because Google had recently announced th

In ~2015 we had AT&T fiber installed at our co-working space, AT&T had just pumped tons of money into rolling out fiber because Google had recently announced they were coming to our city. The guy who did the install had never done one before and he didn't mount it to the building correctly. The fiber line snapped and fell to the ground within 8 hours of being installed, I called the AT&T support line and was stuck in a recursive IVR menu where it was literally impossible to get ahold of anyone. After our admin tried emailing, calling the tech directly, calling 6-7 different support trunk numbers and got no response (or was routed back to the blackhole IVR line) we were without internet for 36 hours. I tweeted the picture of the broken fiber cable and had all the members retweet, we got a response within 5 mins and had someone out within 4 hours. I just jump straight to twitter now in _most_ CS cases with large companies.