to try ushering them into an alley where nobody can see, that speaks volumes about your intent. On the other hand, it can be hard to suss out details of an iss

to try ushering them into an alley where nobody can see, that speaks volumes about your intent. On the other hand, it can be hard to suss out details of an issue without exposing some sort of personal info, sometime unintentionally. I don't think it's fair to wholly categorize that as a negative. Plus, if you have a problem at a McDonald's, are you going to shout it out loud in front of everyone in the store (who has bad intent there?), or talk to individually to someone who can fix it? It depends on the problem at hand, sure, but I also think people get that companies focus on just one avenue of support and funnel everyone there.