3 ms·
how would people use it? if i have a complaint i would search for other people making the same complaint? even if it's something like "my burger was cold"?
by mparnisari 5y ago
how would people use it? if i have a complaint i would search for other people making the same complaint? even if it's something like "my burger was cold"?
- munk-a 5y agoThe other customer would know it wasn't a one-off issue and feel more justified airing their grievances in a public forum since it may be a systemic issue. If a burger king location served a burger cold once in thirty years of operations yea I still want a replacement burger but it's no biggie - if it does that dozens of times a day their corporate image deserves to be dragged through the mud. When it's a restaurant we regularly patronize we can offer the feedback directly with confidence about the severity, when it's something we use once in a blue moon (like an airline for most of us) we don't know if that poor service was basically par for the course.