6 ms·

I prefer to use Twitter over email for customer support inquiries because it creates a public record for others to discover similar to the Q&A section of produc

I prefer to use Twitter over email for customer support inquiries because it creates a public record for others to discover similar to the Q&A section of product detail pages on e-commerce sites. I may not need to ask a support question at all if the answer is already provided via a Twitter search.

zeruch 5y ago
Oddly, this works for most things...except Twitter support itself, which is so opaque it leaves every user feeling like Helen Keller.
cuteboy19 5y ago
Is there a niche for a website like stackoverflow but for customer complaints? If not then I call dibs
- lbotos 5y ago
  BBB.org in the US. IIRC, businesses need to pay to respond on the platform, so it sort of feels like extortion.
  - lotsofpulp 5y ago
    BBB has not been relevant for at least a couple decades, certainly not since the internet came around.
    - deleted 5y ago
      [deleted]
    - munk-a 5y ago
      Have you tried contacting the BBB and been underwhelmed at the impact that had? Or have you never filed a complaint with them?
      - lotsofpulp 5y ago
        I do not know anyone that would consider contacting them for anything, nor do I know any business owners that would care if someone did contact them. Google reviews/yelp/TripAdvisor/twitter/etc reviews seem much more impactful. Or a chargeback with payment card company is the problem is really serious.
        munk-a 5y ago
        I mean - there are billions of tools out there and you can't be expected to personally vet all of them - but if my experience in leveraging the BBB has been quite fruitful and your experience is just a lack of any interactions then doesn't it make sense that you might be clinging to ignorance in this instance?
- mparnisari 5y ago
  how would people use it? if i have a complaint i would search for other people making the same complaint? even if it's something like "my burger was cold"?
  - munk-a 5y ago
    The other customer would know it wasn't a one-off issue and feel more justified airing their grievances in a public forum since it may be a systemic issue. If a burger king location served a burger cold once in thirty years of operations yea I still want a replacement burger but it's no biggie - if it does that dozens of times a day their corporate image deserves to be dragged through the mud. When it's a restaurant we regularly patronize we can offer the feedback directly with confidence about the severity, when it's something we use once in a blue moon (like an airline for most of us) we don't know if that poor service was basically par for the course.
adhesive_wombat 5y ago
I still don't understand why you can't see the "@s" from a Twitter accounts page. It feels like you're shouting into the void unless you're Twitter famous. Why should I have to get a second job growing an online fanbase just to not get screwed over?
- DHPersonal 5y ago
  I think you can see mentions in the search; it’s how I have sought out complaint posts.

zeruch 5y ago

Oddly, this works for most things...except Twitter support itself, which is so opaque it leaves every user feeling like Helen Keller.

cuteboy19 5y ago

Is there a niche for a website like stackoverflow but for customer complaints? If not then I call dibs

lbotos 5y ago
BBB.org in the US. IIRC, businesses need to pay to respond on the platform, so it sort of feels like extortion.
- lotsofpulp 5y ago
  BBB has not been relevant for at least a couple decades, certainly not since the internet came around.
  - deleted 5y ago
    [deleted]
  - munk-a 5y ago
    Have you tried contacting the BBB and been underwhelmed at the impact that had? Or have you never filed a complaint with them?
    - lotsofpulp 5y ago
      I do not know anyone that would consider contacting them for anything, nor do I know any business owners that would care if someone did contact them. Google reviews/yelp/TripAdvisor/twitter/etc reviews seem much more impactful. Or a chargeback with payment card company is the problem is really serious.
      - munk-a 5y ago
        I mean - there are billions of tools out there and you can't be expected to personally vet all of them - but if my experience in leveraging the BBB has been quite fruitful and your experience is just a lack of any interactions then doesn't it make sense that you might be clinging to ignorance in this instance?
mparnisari 5y ago
how would people use it? if i have a complaint i would search for other people making the same complaint? even if it's something like "my burger was cold"?
- munk-a 5y ago
  The other customer would know it wasn't a one-off issue and feel more justified airing their grievances in a public forum since it may be a systemic issue. If a burger king location served a burger cold once in thirty years of operations yea I still want a replacement burger but it's no biggie - if it does that dozens of times a day their corporate image deserves to be dragged through the mud. When it's a restaurant we regularly patronize we can offer the feedback directly with confidence about the severity, when it's something we use once in a blue moon (like an airline for most of us) we don't know if that poor service was basically par for the course.

adhesive_wombat 5y ago

I still don't understand why you can't see the "@s" from a Twitter accounts page. It feels like you're shouting into the void unless you're Twitter famous. Why should I have to get a second job growing an online fanbase just to not get screwed over?

DHPersonal 5y ago
I think you can see mentions in the search; it’s how I have sought out complaint posts.