3 ms·
In most cases the pages, which arrive about two or three times during a 24-hour on-call period, require the engineer to take down the problematic instance
by mef 15y ago
In most cases the pages, which arrive about two or three
times during a 24-hour on-call period, require the engineer
to take down the problematic instance and restart it.
I've never held a position that required a pager, but I always assumed that pages to on-call support people were for emergencies only. This seems like they're paging for non-emergency things that need to get looked at; wouldn't an email work just as well?
- joevandyk 15y agoWhen an instance is "degraded", they need to start another instance quickly, or else the apps hosted on that instance will be down for good. So it's an emergency. I think they don't have enough confidence in their detection of "degraded" instances to do it automatically, so it requires human intervention.