True, it's much easier now, and you can get a much wider sample of end-users and a more accurate representation of their behavior in their natural context. It's

True, it's much easier now, and you can get a much wider sample of end-users and a more accurate representation of their behavior in their natural context. It's absolutely worth doing most of your usability testing remotely. But to be honest there's still something powerful about having the development team watch a real person through a one-way mirror that I haven't managed to replicate using video. It reminds me of the difference between live theater and watching a movie at home. The closest I've come to replicating the impact is to have a conference room where the team sits together and watches the usability test being streamed live.