it reminds me about an article of comparing US and German customer support The US CS have better communication than technical -> "your call is important, the p

it reminds me about an article of comparing US and German customer support The US CS have better communication than technical -> "your call is important, the problem will be resolved within 24 hours bla bla bla" ... but things rarely get done The German CS don't talk much but their competency is high so things get done quickly ... much faster than the US