Laypersons often misunderstand that there's a difference between promising 100.00000% and delivering 100.00000%. The client needs to understand what their cont

Laypersons often misunderstand that there's a difference between promising 100.00000% and delivering 100.00000%. The client needs to understand what their contractual remedy is when the promise falls short, and the method that will be used for evaluating the difference between the promise and the delivery.