Well to be fair, revolutionizing a broad product category sometimes means introducing a technically inferior product that is usable by a wider range of people.

Well to be fair, revolutionizing a broad product category sometimes means introducing a technically inferior product that is usable by a wider range of people. ESRI's stuff is just horrible. I've consistently used ArcGIS as an example of a bad user experience for the past decade. So I support anyone seeking to ease that particular pain point.