Nice apology ... after almost 30 years in business, I still do things like this that I have no rational basis for (usually when I'm dog-tired). There are three

Nice apology ... after almost 30 years in business, I still do things like this that I have no rational basis for (usually when I'm dog-tired). There are three important parts to the recovery: 1) Apologize ... it never hurts even if the offended party has no idea what you're talking about. 2) Learn something from the mistake. 3) Not only remember the mistake in the future, but apply the same principles to other situations that might be similar. You've done a great job with the first two ... and only time will show whether you master the third. From the tone of your apology, I suspect that you will.