Can you help me see the more charitable interpretation here? It sounded to me like the suggestion was to appeal to the supposed inflexibility of software whene

Can you help me see the more charitable interpretation here? It sounded to me like the suggestion was to appeal to the supposed inflexibility of software whenever a question about process is raised. The software is entirely malleable. If the process can't change, explain why. But don't pretend that the software can't change.