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Tried using Zelle last month to pay back a friend, and it triggered a fraud alert. They called me, we spent half hour on the phone verifying everything. Then th
by jacquesc 5y ago
Tried using Zelle last month to pay back a friend, and it triggered a fraud alert. They called me, we spent half hour on the phone verifying everything. Then the next day they locked my bank account. Took me a week to get it back, after hours on the phone.
Never again. Avoid Zelle like the plague
- bogomipz 5y agoI have heard this exact same sequence of events now from two coworkers, a friend and one family member we well. Apparently these banks actively promote the Zelle service within their mobile apps, the usage of which then triggers the banks own fraud departments against the customer for using them. And as you mentioned the net result is hours of lost time which of course is not compensated for in any way.
- Optimal_Persona 5y agoI tried on multiple occasions to pay my rent using Zelle. Every time except one, the transactions failed with a "cancelled by recipient" or "cancelled by recipient's bank" message. My landlord verified that neither he nor his bank ever cancelled any of the payments, and I haven't bothered with Zelle since. How can a payment system that a) misrepresents basic transaction history, and b) alters time-sensitive, in-process payments based on that misrepresentation, be trusted?